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Dear NorCal Organic Customer,
We have always been a company focused on providing the highest quality products to our customers. This includes our packaging. Recently we started using a new type of bag with the goal of reducing the amount of plastic we use. This was based on our company's environmental goals as well as many customer requests.
The new bags have an inner bag that protects the ingredients inside from air and moisture. The second layer of the bag, instead of using a plastic, we chose to use a paper based layer made from wood pulp. This reduced the plastic in our bags by 60%. Unfortunately, we have heard from a number of customers that this new bag is not durable enough and they have received bags that were damaged in shipping.
First, we apologize if you have been one of the customers that has received a damaged bag. Second, we are working as quickly as we can to bring back our previous bag packaging that provided the durability needed for our product to survive what can be a rough shipping experience.
Please reach out to us if you have received a damaged bag so we can take care of this.
Thank you for your understanding and patience, we will work as quickly as we can to correct this.
Thank you for your support.